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General Information

We care about our patient’s care and aim to exceed your expectations during your stay.

Please take time to read through the Bellbird Private Hospital patient information, as it has been developed to ensure your stay is comfortable.

Below is a guide to help you find your way around the hospital grounds.

Ground Floor

  • Bookings and Patient Admissions
  • Canterbury Ward
  • Catering Department
  • Consulting Suites
  • Main Reception
  • Patient Accounts.

First Floor

  • Blackburn ward
  • Day Surgery Unit
  • Operating Theatres.

Arriving on time to the hospital is important.

If you are running late, please call us and let us know.

On arrival please present to our main reception where your admission will be finalised.

Staff will direct you through the hospital.

Rooms

Bellbird Private Hospital offers a range of shared and private rooms. Private rooms are subject to availability.

If the type of room preferred is not immediately available, every effort will be made to move you to your desired accommodation as soon as possible. Our facilities include:

  • Direct dial bedside phones
  • En-suite bathrooms
  • Free local calls, fees apply for mobile phone and STD calls
  • Meals prepared onsite, catered to your requirements
  • Personal televisions
  • Private and shared accommodation.

Other facilities and services include:

  • Hairdresser available on request, fees apply
  • Interpreters available
  • On-site parking is free of charge
  • Pastoral care
  • Visitors’ meals, fees apply.

Electrical Appliances

For safety reasons, all electrical appliances brought into hospital require testing, prior to them being used within the hospital.

Meals

Bellbird Private Hospital aims to provide you with a selection of appetising meals to provide the appropriate nourishment to aid recovery.

Special dietary requests can be met if required and a dietician is available upon referral from your doctor.

Smoking

In the interests of healthcare and patient comfort, smoking is not permitted anywhere in the hospital building or grounds.

The aim of Bellbird’s Pre Admission Clinic is to ensure you have the best possible preparation for your hospital stay.

The clinic operates mainly via telephone interview, however upon request, an appointment can be made for you to attend the clinic.

Our friendly and understanding staff will help guide you through preparing for your admission, fully preparing you for your planned surgery, hospital stay and subsequent departure from hospital.

This begins with having all your admission papers completed and returned to the hospital at least 1 week prior to your admission date.

The Pre Admission Coordinator will review your completed Admission forms and will call you to clarify any details. The expected length of stay and any discharge plans that may need to be made will be discussed with you at this time.

The Pre Admission service operates Monday- Friday 8.30am- 3.00pm

Discharge

Discharge time from hospital is between 9.30am and 10.00am daily.

Please arrange for your next of kin or nominated person to collect you from the hospital by 10.00am.

Before You Go

Before you leave hospital, make sure that you or your next of kin or nominated person:

  • Collect any x-rays or imaging tests performed
  • Collect medication that will be required
  • Finalise your account
  • Know what further care you require at home
  • Know when and where your follow-up appointments are
  • You have all of your personal belongings.

Staff will instruct you as to whether you need to visit reception before leaving the hospital to ensure that you are discharged from our system and to finalise your account.

In the majority of cases the hospital will claim directly to your health fund.

You will be required to pay any amounts not covered by your health insurance fund and for claims that are rejected by health funds, at the time of discharge.

Transport Home

For the first 24 hours after any procedure it is important that you:

  • Do not drive a car
  • Do not drink alcohol
  • Do not remain on your own (unless approved by your specialist)
  • Do not make complex or legal decisions

We advise that you should be in the company of a responsible adult for 24 hours after a procedure and you must have somebody escort you home from the hospital.

Your safety is of paramount importance to us therefore we ask that you take some simple measures to assist us.

  • Comfortable daywear should be trip hazard free
  • Robe should be at knee length
  • Sleepwear should be at knee length
  • Slippers, socks and shoes should be non-slip and flat.

Hospital Staff at the front office are available to discuss the hospital fee structure and patient accounts.

They can be contacted on extension 03 03 9845 2333 on Monday to Friday from 8.00am to 6.00pm.

An estimate of your hospital expenses will be provided to you prior to admission.

Please note that it is only possible to provide an estimate of the eventual hospital costs, as the surgical or medical services may change during the patient’s stay following further examination.

The extent of these changes depends on the type of procedure and the services provided to you during your stay and the level of insurance cover you have.

Methods of payment accepted are credit card (fees apply), EFTPOS and cash.

Bellbird Private Hospital only accepts personal cheques as payment, if a prior arrangement has been made.

Bellbird Private Hospital has agreements with all major health funds. Please discuss your hospitalisation with your health fund if you are in any doubt as to what benefits may apply, or ask to speak with our admissions or discharge clerk. If you have private health insurance, it is important for you to check the following with your health insurance fund:

  • Your insurance covers the cost of the procedure/operation and accommodation at Bellbird Private Hospital
  • Do you have an excess or any co-payments to pay. Your health fund may only pay for part of the account. These amounts will be collected on admission to the hospital.
  • You are fully insured for the required treatmen.

You should also contact your health fund if:

  • You have been with the health fund for less than a year
  • Your condition, or any symptoms of your condition, existed before joining the fund
  • You have changed the level of cover or fund
  • You will receive separate invoices for these services:
  • Your doctor or specialist (including anaesthetist) fees will be billed separately
  • Allied Health practitioners who may bill separately, include Pathology, Radiology and Pharmacy
  • If for any reason your health insurance fund rejects your hospital claim, you will be liable for the full cost of hospitalisation.

Patients with Worker’s Compensation or Motor Accident Insurance Cover

It is the patient’s responsibility to provide details of their claim and approval to their doctor prior to a booking being made.

You also need to ensure that the hospital is supplied with a letter from the respective body accepting liability for your admission.

If you do not supply the hospital with proof that the claim has been accepted by the relevant third party, full payment will be required at the time of your admission.

Work Cover and TAC patients are only covered for hospitalisation in shared accommodation.

As this is a very personal and individual consideration, Bellbird Private Hospital encourages you to advise staff of any requirements you may have.

We can arrange for your preferred pastoral visitor to visit you at your request in the hospital.

Please discuss your requirement with the Unit Manager of your ward.

At the end of your stay with us you may need to see a discharge clerk on the Ground Floor to finalise any outstanding charges you may have incurred during your stay.

Please note that Doctor, pathology, some pharmacy, and radiology fees will be billed separately by the relevant provider, after your stay.

Admission or access to any of the services offered at Bellbird Private Hospital is available via referral.

Your local GP, physician, surgeon or allied health professional will be able to assist you with obtaining a referral to a specialist who is accredited at the hospital and who can organise your admission.

During your stay you will be under the direct care of your specialist who may from time to time engage the expertise of other accredited specialists or hospital staff.

Once your admission has been arranged, you may complete Admission forms online (eAdmission forms), available on the Bellbird Private Hospital website. We request that they are submitted to the hospital at least 48 hours prior to your admission, where possible.If you prefer a pre-admission pack so you may fill in the forms by hand, please contact Bellbird Private Hospital on 03 9845 2333.

Please return forms to:

Bellbird Private Hospital

198 Canterbury Road

Blackburn VIC 3130

Our staff will contact you prior to your admission to discuss your registration, procedure, what time to arrive, what items to bring with you and fasting requirements.

They will also answer any questions you may have about your stay with us.

We recommend that you write down any questions you may have in advance and that you also document any useful information you receive regarding your procedure or stay in hospital.

In some instances, your doctor will book you in at short notice. It is important that you contact the pre-admission clinic advising us of your admission details relating to your hospital stay.

Please find below contact details for confirmation. For all enquiries, registration and pre-admission, please contact 03 9845 2333

At Bellbird Private Hospital we are committed to providing first class health care to Australia's servicemen and women, past and present.

As a Department of Veterans’ Affairs (DVA) partnering hospital, DVA patients have immediate access to our care, without the need for prior approval in most cases.

We also provide help and support through our Veteran Liaison Officer who is available on 03 9845 2333.

We have been awarded Preferred Provider (Tier 1) status for most procedures. Gold Card, Department of Veteran's Affairs patients may be admitted without prior approval.

Please bring the following paperwork with you for admission:

  • Name and contact details for your next of kin and a second contact person
  • Name and contact details of your general practitioner
  • Medicare Card
  • Department of Veteran’s Affairs Card
  • Pension Card
  • Healthcare Card
  • Private Health Insurance Membership Card
  • Safety Net Card
  • Pharmacy Entitlement Card
  • Drivers licence or accepted identification
  • Work cover or Transport Accident Commission insurance details
  • Health history
  • Cardiac Card and/or book
  • Blood Group Card.

Essential information prior to surgery

To enable us to contribute to the provision of a safe and efficient experience, please find listed some information to consider before your hospital admission.

  • Please bring any medications you are taking (in original packaging) and a detailed list.
  • Bring any papers or forms given to you by your surgeon, including any doctor referral letters
  • Bring all relevant x-rays, scans or MRI's
  • Ensure you have any aids such as your spectacles, hearing aids, walking aids with you
  • Please leave any valuables and jewelry at home. We do not accept responsibility for lost or stolen items.
  • You might find it beneficial to bring a book or (toys for children) while waiting for theatre.

Please also bring the following personal items for your stay:

Toiletries (including toothbrush, toothpaste, lotion, deodorant, soap, shampoo & conditioner, comb or hair brush, lip balm)

  • Short sleeve sleepwear*
  • Robe*
  • Comfortable daywear
  • Non Slip Slippers & shoes*
  • A small amount of cash for incidentals
  • Book, phone, ipad/ tablet etc.

* Refer to Falls Prevention below

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